• Service Manager

    Job Locations UK-Somerset-Yatton
    Posted Date 1 month ago(1 month ago)
    Job ID
    # of Openings
  • About Costain and your project.

    Costain helps to improve people’s lives by deploying technology-based engineering solutions to meet urgent national needs across the UK’s energy, water and transportation infrastructures.


    Costain Integrated Technology Solutions provide integrated hardware and software based solutions across a broad spectrum of traffic monitoring and management requirements. 


    We are looking for an experienced Service Manager to join our growing Services department.  This will involve client facing management of various technology services, ensuring all requirements are met, service levels are exceeded and promoting constant innovation and growth of the service.  This position is the first point of call for the client and will work closely with the Service Desk and Product Owners to ensure the availability of the service and its smooth running.

    The role will be based in Yatton initially, although an office move is imminent.  Occasional off-site work for meeting attendance and training will be required and weekend work may occasionally be required. 

    What will I be doing?

    • Customer liaison and business relationships
    • Maintaining service levels and key performance indicators
    • Service growth and innovation
    • Service administration
    • Finance administration and forecasting
    • Sales and preparation of quotations
    • Project and programme preparation and planning
    • Service risk analysis and escalation
    • Continual service improvements
    • Point of escalation for client and operations

    About you


    • Excellent attention to detail
    • Excellent customer care skills
    • Excellent written communication skills
    • A calm and measured demeanour
    • Team player
    • Ability to work to your own initiative
    • Experience in service management is essential
    • Experience of working in a software environment is desirable
    • ITIL Foundation certificate is desirable
    • Experience of AGILE software management is desirable

    Final Statement

    We listened to our employees so our Core Benefits are funded by us and include a Group Pension Scheme, Employee Assistance Programme, Life Assurance, Income Protection and funded membership to a Professional Institute. In addition to this we also offer a Private Healthcare Scheme, Private Dental Scheme, Childcare Vouchers, Cycle to Work, Volunteering Days and Save as You Earn Scheme.  


    At Costain we aim to be an accessible, diverse and inclusive organisation to continue to meet our customers’ needs. We will be industry leading in our approach and people from all backgrounds will be proud to work for Costain. Our goal is to have a workforce that is representative of society.


    We actively encourage applications from candidates who have a relationship with the armed forces community whether as a currently serving member or reservist, ex-military or wounded personnel or as a member of a service family.



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