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Network Control Centre Steward

Network Control Centre Steward

Job ID 
# of Openings 
Job Locations 
UK-Kent-Kings Hill
Posted Date 

More information about this job

About Costain and your project.

Costain helps to improve people’s lives by deploying technology-based engineering solutions to meet urgent national needs across the UK’s energy, water and transportation infrastructures.


The Aone+ is a joint venture between Costain, CH2M and Colas where they have been entrusted with completing a diverse range of maintenance, incident response, weather management and road engineering duties across over 4300 miles of major road network.  The network include Area 12 Yorkshire and Humberside and Area 4 in Kent which commenced from June 2016 for five years and have a combined estimated value of between £140m and £165 million per year.


Area 4 are looking for a Network Control Centre Steward on a temporary basis. For this role, you will be working as part of a shift team manning a 24/7 control centre on a shift based rota.


This role is closed for application on 23rd March 2018.



What will I be doing?

  • Acting as first point of contact for the Business and being responsible for ensuring that the appropriate course of action is taken for each issue reported.
  • Receive telephone calls from the Highways Agency , police and local authorities relating to incidents on the Network
  • Receiving and dealing with calls from members of the public regarding customer service issues and dealing with complaints, recording all details
  • Prioritising incoming calls/demands & make appropr iate decisions in accordance with Traffic Incident Response Plans and the A-one+ Incident Response Matrix.
  • Deploy and manage resources at incidents on the Network ensure additional support is provided
  • Establish, maintain and continually update a database of information relevant to the operation of the Network, including Emergency call out contact details and incident data.
  • Monitor traffic flows via CCTV and deploy resources in response to traffic build up or an incident.
  • Carrying out 'house keeping' & administrative tasks as required.

About you

  • Previous experience in a Network Control Centre or Call Centre
  • Excellent written and verbal communication required for the usage of telephone, radio and data terminals
  • Good use of Microsoft Office - Excel, Word and Outlook
  • Ability to manage incident database and data inputting
  • Must be able to operate radio based telecommunication systems and comply with security requirements
  • Full UK Driving Licence

Final Statement

We listened to our employees so our Core Benefits are funded by us and include a Group Pension Scheme, Employee Assistance Programme, Life Assurance, Income Protection and funded membership to a Professional Institute. In addition to this we also offer a Private Healthcare Scheme, Private Dental Scheme, Childcare Vouchers, Cycle to Work, Volunteering Days and Save as You Earn Scheme.   


At Costain we ensure that we are an accessible, diverse and inclusive organisation to continue to meet our customers’ needs. We will be industry leading in our approach and people from all backgrounds will be proud to work for Costain. Our goal is to have a workforce that is representative of society.


We actively encourage applications from candidates who have a relationship with the armed forces community whether as a currently serving member or reservist, ex-military or wounded personnel or as a member of a service family.