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IT Technician

IT Technician

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Information Technology

More information about this job

About Costain and your project.

Costain helps to improve people’s lives by deploying technology-based engineering solutions to meet urgent national needs across the UK’s energy, water and transportation infrastructures.


The HS2 Main Civils Contracts include both Lots S1 (Euston Tunnels & Approaches) and S2 (Northolt Tunnels). The combined value of the contracts is around £1.8billion with the works due for completion in 2025. The first 16 months of the project will involve detailed design, pricing and building up target cost, with work on site likely to start in early 2019.

Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.


What will I be doing?

As a technical support/helpdesk employee you will working with the IT Team alongside two IT managers. You will be monitoring and maintaining the computer systems and networks within an organisation of 350 employees in a technical support role.



  • Working with customers/employees to identify computer problems and advising on the solution
  • Handle all IT queries entered into the IT Helpdesk
  • Analysing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Testing and maintaining equipment such as Projectors, VC systems, Printers & Plotters etc
  • Provide testing and support for IT systems with office moves / re-designs.
  • Proactively monitor ticket queues using the IT Help Desk to ensure all tickets are updated
  • Troubleshooting any Network issues that arise
  • Support all IT Enquiries and reporting directly to the IT Manager

About you

  • Ability to explain complex information in simple, clear terms to personnel from a non-IT background
  • An ability to assess each customer/employee's IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in-depth understanding of the software and equipment your customers/employees are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Full UK driving licence

Final Statement

We listened to our employees so our Core Benefits are funded by us and include a Group Pension Scheme, Employee Assistance Programme, Life Assurance, Income Protection and funded membership to a Professional Institute. In addition to this we also offer a Private Healthcare Scheme, Private Dental Scheme, Childcare Vouchers, Cycle to Work, Volunteering Days and Save as You Earn Scheme.   


At Costain we ensure that we are an accessible, diverse and inclusive organisation to continue to meet our customers’ needs. We will be industry leading in our approach and people from all backgrounds will be proud to work for Costain. Our goal is to have a workforce that is representative of society.


We actively encourage applications from candidates who have a relationship with the armed forces community whether as a currently serving member or reservist, ex-military or wounded personnel or as a member of a service family.